Tenants

FAQs

Do you have preferred methods for contact?

Please email. For maintenance and urgent repairs use the Tapi app linked on this page.

How do I report maintenance requests or repairs

Please use the TAPI app widget on this page report all maintenance and repairs, it is a 24/7 system, the more information you can provide the better.

When is my rent paid to?

Your paid to date is shown on the rent receipts - these are automatically sent to you when we receive your rent in the trust account. In the detail section you will see the dates from and to - the to date is your paid to date and when the next payment is due to be paid by. Rent is paid in advance.

How often are routine inspections?

Approximately every 13-14 weeks or three monthly. We will send you an entry notice with a two hour window for inspection, it is hard to confirm exact times but if you need a specific time let us know as soon as you receive the notice so we can try to accommodate that.

What should we do to prepare for a routine inspection?

Routine inspections are carried out for two reasons. The first is to provide the Landlord with a report to show the condition of the property and how you as tenants are living in it. The second reason is that if any the landlord needs to make any building insurance claims the routine inspection reports are used by the Insurers for proof of condition. We always appreciate the property being clean, tidy and yards mown and weed free for routine inspections and how you look after a property is taken into consideration when offering a renewal or when we asked for rental references.

Can we have pets?

Whilst the tenancy laws have changed around pets you do still need to seek formal permission to keep one and if your existing lease doesn’t include pets you will need to sign a pet clause. It is your responsibility to repair or pay for any damage as a result of keeping a pet and to make sure the property is suitably fenced to contain pets. You must also adhere to council guidelines.

How do we break lease?

Due to recent law changes it is important to contact us via email in regard to this so we can give you the correct advice based on when your lease commenced.

How do we get our Bond back?

Please refer to the vacate checklist, when you give notice to end your lease, or if you are not renewing your lease you will be sent a pack with cleaning and vacate information.

What if I can’t pay my rent?

It is important to contact us as soon as possible if for any reason you may not be able to make a rent payment. We understand life happens and we can me more help to you with transparent communication. There are guidelines we have to follow for rent arrears which can include Remedy Breach Notices and Eviction. Your lease will have included a Rent Arrears Procedure, please contact us if you need another copy.

I have received a notice that my rent is late but have paid it?

If you have paid rent on a Thursday evening, Friday or over the weekend bank transfer times may mean it is not showing in our account until Monday or Tuesday. If there are public holidays this can also affect transaction times. Our reminder system is set for a four-day reminder to try to allow for weekends however sometimes you will still get an automated reminder. When the rent is receipted it will be back dated to the date the rent was due so this will not affect your ledger, so if you know you have paid the rent you can ignore the first reminder. If you get further reminders, please contact the office so we can check if there has been any bank issues.

When will hear if we are being offered a lease renewal?

We generally start this process three months before your lease is due to end, if you are keen to renew you are welcome to let us know sooner, we will then contact the owner for their instructions.

Selling your investment property can be a good move for building wealth, but when a tenant is involved, the process requires additional considerations. Whether you’re contemplating selling your property while it’s occupied or vacant, understanding the implications for you and your tenant is critical. Keep reading to understand the considerations to make when selling your […]

Resources

FAQs

Need to report maintenance?

Interested in our services?

Recent News

Menu

Connect

Interested in our services?